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Application of the software support help desk into the process Facility management
Běhounková, Jitka ; Hradil, Marek (referee) ; Kříž, Jiří (advisor)
The work deals with a importance of the tool HelpDesk for Facility management environment, which covers a aggregate of services in the area of real estate management. The work analyses the effects on operation (event. requirements on manpower, acceleration of requirements servicing, improvement of services) after the system application with respect to requirements of the middle and top management (e.g. not increase of the human resources, an opportunity to course monitoring of problem solving, providing of data sources for negotiation with suppliers). A part of solving is a proposal of architecture for the whole system with the accent on an integration with typical applications in the Facility management environment (Asset Management Systems) a an offer of own services (SOA - Service-oriented architecture). The goal of work will the selection of the optimal platform for solving (web application, form application) and proposal of basic data structures.
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An ITIL Simulator Game Engine
Pučálka, Martin ; Křivka, Zbyněk (referee) ; Rychlý, Marek (advisor)
This master's thesis is focused on Information Technology Infrastructure Library (ITIL). Objective of the project was to analyze, design and implement a game engine, which would provide simulation of IT service operation in real or accelerated time or in turns. Basic part of the engine is a creators mode, which allows users to create custom IT services and specify their behaviour during operation, like the service would be used in real. Another part of the engine is a players mode and simple service desk. In this mode, players can take care of fluent operation of their services. Thanks to this, they can learn and train practices, which are described in ITIL.
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Petri Nets Patterns Library
Hanák, Martin ; Janoušek, Vladimír (referee) ; Kočí, Radek (advisor)
This thesis concerns creating models using formalism of Object Oriented Petri Nets (OOPN). It concludes with various usability of such formalism and in the second part of the thesis it indentifes useful and often repeated patterns of OOPN. These patterns are strongly inspired by classic programing languages, mainly by constructions concerning data manipulation and program flow control. Indentified patterns describes options for modelling these construction in OOPN.
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Study of Lean Production in a Selected Production Plant and its Implementation
Kašpárková, Helena ; Ing. Josef Otrhálek. (referee) ; Jurová, Marie (advisor)
The thesis deals with the possibility of improving work processes in a company operating in the Zlín region. Most of the production consists of the production of electronic components for the automotive industry. For the constant pressure to improve the production processes, the author focuses on the observation of the working day of an employee in the position of Warehouseman, handling trolley operator. From the materials obtained from the observation conducted, ways of streamlining the processes necessary to keep the production flowing were suggested.
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Implementation of the information system
Marečková, Veronika ; Šebestová, Monika (referee) ; Novák, Lukáš (advisor)
This bachelor thesis focuses on the selection of a suitable system for internal business process requisitions. The output of my work will be an application for general requests. The first part contains theoretical concepts. The second part contains basic information about the company and possible solutions. The third part is about creating application.
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Optimizing Processes in the Customer Support Department
Veselý, Lukáš ; Vobecký, Tomáš (referee) ; Kříž, Jiří (advisor)
This thesis deals with an optimalization of the Escalation process in the customer support department in the company Centrum služeb s.r.o. It contains the analysis of the current process and theoretical knowledge to propose a new solution. The proposed solution is a website based application, which automates the process and decreases the time to resolve customers requests.
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Proposal for Processes Improvement of the Shared Service Center
Krejčiříková, Zuzana ; Vlček, Jiří (referee) ; Videcká, Zdeňka (advisor)
This thesis deals with a proposal for processes improvement of the Shared Service Center. In the first part are described teoretical bases which are used for next analysis and proposal. In the analytical part, there is mapped the process in accounting department in account payable domain and identification of problematical parts of process. Based on analysis of outputs, there is proposed the project for implementation and its evaluation.
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Design and Implementation of CRM System Using Low-code Platform in the Corporate Environment
Obrtlík, Josef ; Mates,, Vojtěch (referee) ; Novák, Lukáš (advisor)
This master's thesis is focusing to create an operational CRM system in web interface of SystemBaker application in company environment – specifically for company named Mathesio s.r.o. In theoretical part there are explained concepts and technologies, which are needed to know to fully comprehend background of the developed application. Then there are introduced possible forms of developing this application, which serve for later assessment of economic benefits of this development form. In practical part there is de-scribed structure of database, use-cases and operational solution of this application and then economical assessment of benefits of this style of development.
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